Comcast, Customer Service and the beginning of Lent

Wow,  you are probably saying, "What an interesting grouping of ideas!"  First of all you rarely hear Comcast and customer service in the same breath. 

Recently we had a problem with our Xfinity security system.  The different parts were not syncing up so the system would arm.  So I called Xfinity/Comcast and spent a lengthy amount of time on the phone with a very nice woman who walked me through several steps to try and reboot the system.  We tried everything, resetting the router, reseating batteries, checking for connectivity.  So finally at the end of everything she said, "We need to schedule a technician to come to your house" 

Yeah!  I know with Comcast you have to play the game, going through all their steps before you can have a technician scheduled.  Luckily I had time and I really wanted to get the system going again.  So we scheduled the appointment.  After the phone call I had several texts and emails confirming the appointment and making sure someone would be at the house for the time that was scheduled.  Since I did the work on the phone my husband was the lucky one to wait for the technician. 

Again, after several reminders the technician came to our house.  He was able to easily reset the security system so it would sync and arm.  But wait, here is the magic part.  He had a tablet that checked out our entire system and he found that there was "interference" on our main cable line coming into the house.  He explained that the "system" would not allow him to check out and leave until everything was working correctly, even if it was not included in our initial call. 

What!  Someone going above and beyond to ensure customer satisfaction!  So the technician rewired our entire cable system, explaining that what was there was outdated and not providing us optimal performance.  Once the entire system indicated it was working properly he was able to check out and we signed the paperwork. 

I was floored!  Again, Comcast does not equate to great customer service.  Yet they have initiated a system where they not only fix your problem but make sure everything else is working properly while they are still in your house.  What a concept!  Proactive customer service.  Kudos to Comcast.  I may complain about the cost but they made me a believer.  In the long run it is probably more cost effective for them because they fix issues while they are at a customer's house rather than having to be called back again. 

Changing subjects .... Today is the first day of Lent (March 1).  Many of my friends are taking a break from social media as their sacrifice for the season.  I applaud what they are doing.  For me, I saw a Lenten challenge about a bag a day.  It was a challenge to take time every day to clean out something and give it to a charity or throw it away.  That is my goal this Lent.  I want to get rid of more of the stuff that is holding me down and pare my life to the barest essentials.  I will let you know how it goes.