Tuesday, January 21, 2014

Hey Bob Evans - bring back your regular sausage!

Last Saturday my husband and I went to Bob Evans Restaurant for breakfast.  Having breakfast there is one of our favorite Saturday things to do, especially when we have a "buy one, get one free" breakfast entree coupon. 

So we sat in the section of our favorite server and ordered our breakfasts.  We were enjoying seeing friends and chatting with other Saturday morning "regulars."  Then our breakfasts arrived.  We had both ordered sausage patties with our eggs.   What a surprise, what they delivered are the "new" breakfast patties that had just been introduced the day before.  We talked to the manager when she stopped by and asked her had the sausage been changed.  She first said they went to another "brand."  What!  You are Bob Evans and you are serving some other brand of sausage.  She then asked if we liked it. 

The sausage they served was pale, flat, dry and tasteless.  It tasted like the worst generic sausage you could find.  We said it was inedible and a huge disappointment.  She offered to take it off our bill.  She also said they had constant complaints since it had been introduced the day before. 

I started working for Bob Evans when I was 15 years old, serving sausage sandwiches at the Ohio State Fair when the company had a booth there.  Later I, and my sisters, worked at Bob Evans Restaurants all through college.  Our wages and tips helped to pay tuition and college expenses. 

I know the Bob Evans company is now owned by Owens and is not a family owned sausage business any more.  I know you must bow down to the desires of the shareholders.   I know that cutting expenses is the way you make profits.  But serving some nasty sausage in your restaurants is not the way to make friends or keep your old friends happy.  If the corporate wonks think that this is an acceptable way of keeping expenses low you really need to get out of your offices, visit your stores and talk to your customers!

It's just sad to see another thing being changed in the name of profits and corporate cost cutting.  It would be like McDonalds serving a Big Mac without the "special sauce."  It's just not the same and I am sad to see the change. 

We will now be ordering bacon or ham when we visit Bob Evans for breakfast unless they bring back the original sausage. 

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